Contact Support

If something on the platform is not working, you have a question this manual does not answer, or you need to escalate an account issue, reach support.

How to Reach Us

Email: [email protected]

This is the official support address. Always use it for anything involving funds, KYC, or account access.

Community Channels

For announcements, community questions, and general platform discussion:

• Telegram: t.me/C2C_store
• Instagram: @globalc2cstore
• Facebook: globalc2cstore
• TikTok: @globalc2cstore

Community Channels Are Not Support

GE-AS staff do not handle personal account issues on Telegram, Instagram, Facebook, or TikTok. Anyone DMing you on these channels claiming to be support and asking for your password, 2FA code, or recovery information is a scam. Always use [email protected] for account matters.

What to Include in a Support Ticket

To get your issue resolved quickly, include:

1. Your store name (your public-facing name on the platform).
2. Your registered email (so support can match you to your account).
3. A clear description of what happened, in plain language.
4. The exact steps you took before the problem appeared.
5. Timestamps if relevant (when you submitted the deposit, when you placed the bid, etc.).
6. Screenshots of any error messages, status pages, or unexpected behaviour.
7. Transaction signatures or IDs if your issue involves a specific deposit, withdrawal, bid, or sell.

The more concrete information you include up front, the fewer back-and-forth emails it takes to get an answer.

What NOT to Include

• Your password. Support will never need it.
• Your 2FA code. Codes expire after 30 seconds anyway and are useless after that. If anyone asks for one, they are not from GE-AS.
• Your seed phrase or private keys for any crypto wallet. GE-AS does not hold your wallet's private keys, so support has no reason to ever ask.

Response Time

Support reviews tickets in the order they arrive. Most queries get a first response within 24 to 48 hours. Time-sensitive issues (compromised account, stuck withdrawal) are prioritised but still need full identifying information to act on.

Email First, Wait, Then Follow Up

Sending the same question through email, Telegram DM, Instagram DM, and Facebook simultaneously slows you down rather than speeds you up. Each channel has separate operators. Send once, wait 48 hours, then follow up if needed.

What Support Can Help With

• Account access and recovery issues.
• KYC submission problems and rejections.
• Stuck deposits or withdrawals.
• Bug reports on the platform.
• Vendor and grant application questions.
• Anything involving funds.

What Support Cannot Help With

• Funds sent to the wrong network. USDT sent on a network other than Solana cannot be recovered. There is no manual override.
• Funds sent to the wrong address you entered. If you set a withdrawal address that is not yours and confirmed the withdrawal, the funds are gone. Always verify your address.
• Bid or sell strategy advice. Support handles technical issues, not personal trading decisions.
• Profitability guarantees. Trading involves risk. The platform does not guarantee returns.

Reporting Suspicious Behaviour

If you suspect someone is impersonating GE-AS, running a scam in our community, or abusing the platform, report it:

• Forward phishing emails to [email protected].
• Share screenshots of fake DMs.
• Mention the scammer's username and platform.

Helping us identify scams protects the community.