Appearance
Frequently Asked Questions
Sessions
When are the trading sessions?
| Session | Time (UTC) |
|---|---|
| Dawn Session | 01:00 to 02:00 UTC |
| Midday Session | 09:00 to 10:00 UTC |
| Evening Session | 17:00 to 18:00 UTC |
Each session lasts 1 hour. You can only place bids during an active session.
Can I bid outside of sessions?
No. The bid button is only active during a session. Between sessions, you will see a countdown showing when the next session opens.
What timezone are the sessions in?
All times are in UTC. If you are in Nigeria (WAT, UTC+1), add 1 hour. The Dawn Session opens at 02:00 WAT, the Midday Session at 10:00 WAT, and the Evening Session at 18:00 WAT.
What happens if I miss a session?
Nothing. Wait for the next one. There are 3 sessions per day, so the maximum wait is about 7 hours.
Bidding
I placed a bid but it was not successful. What happened?
The system evaluates bids competitively. Not every bid is approved in every session. Your balance is not affected when a bid is not successful. Try again in the same session (if time remains) or in the next session.
My balance was not deducted. Did my bid go through?
Your balance is only deducted when a bid is successful. If your balance is unchanged, the bid was not approved this time.
Selling
How long until my sell is evaluated?
Sells are evaluated within 24 hours of submission. You will see the result in your sell history.
Why was my sell not approved?
Sells are evaluated competitively. In each evaluation cycle, only a portion of sells are approved. This is normal and does not indicate a problem with your account.
If your sell was not approved, you keep the product and can submit again. Consider adjusting your profit margin or Accept Below to improve your chances.
What is Accept Below and Accept Above?
Accept Below is the lowest you are willing to accept below your asking price. Accept Above is the highest you are willing to accept above your asking price.
Both are set as percentages on the sell form. The form shows you the exact price range in real time as you adjust the values.
How is the fill price determined?
When your sell is approved, the fill price is based on current market conditions. It will always fall within the range you set (between your Accept Below floor and Accept Above ceiling). The exact price is shown in your sell history.
AI Trading Plans
Why did my AI plan show 0% profit today?
Some days the AI does not generate profit. This is normal and expected. The daily performance varies. The important number is your total return at the end of the 30-day plan.
Why did some AI trades fail?
The AI operates with a realistic trading pattern. Not every trade succeeds. This is by design. Failed trades do not cost you anything beyond the opportunity. They are part of how the AI manages your return over the full plan duration.
Can I cancel or modify an AI plan?
No. Once funded, the plan runs for its full 30-day duration. Your capital plus profits are returned at the end.
How do I know my plan is working?
Check your AI plan dashboard. You will see your current profit, trade history, and days remaining. If trades are being made and profit is accumulating (even on some days and not others), the plan is working normally.
General
I am new. Where should I start?
- Read Trading Sessions to understand the daily schedule.
- Place your first bid during an active session.
- Once you own a product, read How to Sell to understand the sell form.
- Start with moderate settings and adjust based on your results.
- If you prefer automated trading, check AI Trading Plans.
Who do I contact for help?
Reach out to GE-AS support through the platform's support channels. For account-specific issues, include your username and a description of the problem.